The GE Profile Advantium 120 microwave has been around for quite some time. This Microwave unit is marketed as a versatile kitchen appliance.
It combines microwave technology with convection cooking and halogen lighting. It’s known for its ability to cook food quickly using various methods: the conventional microwave and speed cooking.
The microwave is popular for its ability to cook food faster than traditional ovens while maintaining quality and taste. Despite its commendable features, it has been known to encounter a few technical issues.
Potential Problems With the GE Profile Advantium 120 and Potential Solutions
The GE Profile Advantium 120 has been described as an excellent microwave by different buyers. There are many reasons to love the GE 120 but there are also its downsides.
Here are some problems to watch out for in the GE 120 as reported by the user, along with potential solutions:
1. Display or Control Panel Malfunction
The GE Profile Advantium 120 is generally reliable but problems might occur, especially with the display or control panel.
There could be issues like unresponsive buttons, erratic touch sensitivity, or complete failure of the touchpad.
A common complaint by users is that the clock display turns off as soon as the machine completes its work. This is because it is an energy-saving device.
Solution
- The user manual can come in handy in this instance. It often contains tips on how to troubleshoot your specific microwave model.
- If the display or control panel stops working or shows error codes, try unplugging the microwave for a few minutes. This should reset it. If the issue persists, then there might be a problem with the control board.
- Most of these issues might require professional repair or replacement.
2. Microwave Not Heating Properly
If the microwave is running but not heating food properly, it could be due to a faulty magnetron, diode, or capacitor. Your microwave could appear and sound like it’s working, but it isn’t heating.
In this case, magnetron has most likely failed. The magnetron is the part of the microwave that actually generates heat for the food. It is not uncommon for this component to suddenly fail.
The issue with magnetron becoming defective is not specific to the GE 120. It can happen to any model or another brand.
Solution
The magnetron itself is cheap but replacing it isn’t. It takes time and expertise to disassemble and fix. These components may need to be checked and replaced by a qualified technician.
Whether you can fix it yourself or not depends on the condition of the microwave. In some cases, it may be better to replace it rather than repair it.
To reach the magnetron for replacement, you will need to dismantle the entire microwave. You have to remove the outer part which requires experience.
For this, you’ll likely need to call a technician. You could contact the manufacturers, GE, directly to find out technicians that are authorized in your area.
3. The Convention Fan Not Working
The convection fan in a GE Profile Advantium 120 Microwave is responsible for circulating hot air around the food. It aids even cooking and crisping.
A common problem at the earlier stage was the fan not working properly. This results from issues like a malfunctioning fan motor, blockages in the fan assembly, or a faulty control board.
When the fan isn’t functioning correctly you encounter issues like uneven cooking and longer cooking times. It might even make the microwave shut down due to overheating.
Solutions
The solutions at your disposal include troubleshooting it or seeking professional help.
- Occasionally, the fan may work properly because particles like food debris or something else are lodged in the fan blades. Turn off and unplug the microwave first. Then, carefully inspect the fan area to remove any obstructions.
- You’ll need adequate ventilation for the convection fan to work like it should. Make sure the microwave has enough space around it to allow proper airflow.
- Sometimes, it could be a minor power glitch that causes the fan to stop working. Unplug the microwave for a few minutes and then plug it back in. This might reset the system and might resolve the issue.
- If the fan doesn’t turn at all, then, it might have to do with the motor. In this case, refer to a professional technician to inspect and replace the fan motor.
4. Turntable Not Rotating
A malfunctioning turntable can crop up because there are issues with the motor or the turntable coupler. Other times, the turn table could be off-centered or misaligned.
Also, examine the turntable and the area underneath for any food particles, utensils, or debris. This should be what is obstructing its movement.
Solution
- Ensure that the turntable is properly placed on the support ring. It should sit securely on the turning device. Remove and reposition the turntable to ensure it’s aligned with the grooves or support ring.
- Test the turntable motor by spinning it manually. Make sure you’re doing this when the microwave is unplugged). If it’s stiff or doesn’t rotate smoothly, it might need replacement. This is not a job for you but for a professional.
- Check the drive coupler. This is the small plastic piece that connects the turntable motor to the turntable itself. Ensure it’s not broken or worn out. Also, examine the roller guide underneath the turntable. These parts might need a replacement.
5. Sparking or Arcing
Some users have complained of the GE 120 Microwave suddenly sparking. If you notice sparks inside the microwave while it’s in use, it could be sparking for different reasons.
For instance, using metallic objects such as aluminum foil, metal-trimmed dishes, or utensils can cause sparking. It could also be due to food particles or grease buildup causing electrical sparks.
If the waveguide cover, a protective panel inside the microwave, is damaged or has food splatters, it can cause sparking.
Solution
- First, ensure there are no metallic objects inside then, clean the interior thoroughly.
- Check the waveguide cover for any damage. You might have to replace it if necessary, as a damaged cover can cause sparking.
6. The Microwave Door could Develop Issues
Problems with the door latch, switches, or seals are also common with this model. This can prevent the microwave from starting or cause it to stop unexpectedly.
Solution
- Check for any visible damage, misalignment, or dirt obstructing the microwave door.
- Clean and realign them as needed. You might have to replace any damaged parts.
7. Excessive Noise level
Some customers have made complaints about unusual or loud noises emanating from the model while it’s operating.
This could indicate an issue with the fan, motor, or other internal components. It could also indicate that it was not properly installed.
Solutions
- In this case, you should seek professional inspection and repair for proper installation.
Before Purchasing the GE Advantium 120
Note that the Advantium 120 is twice as expensive as a typical microwave oven. However, many buyers believe the expense is justified because the unit has a lot of amazing features.
As usual, always prioritize safety when dealing with microwave repair. Remember to unplug the unit from its electric outlet before attempting any troubleshooting.
If you’re troubleshooting, refer to the microwave’s user manual first. Someone inexperienced in working with electrical components should seek assistance from a certified technician.
Problems with microwaves are better left to the professionals. Also, you can always contact GE’s customer service for further guidance and support.